Terms of Service

By creating an account or using DropnShop (“DropnShop”, “we”, “us”), you agree to these Terms of Service and our Privacy Policy, which together form a binding agreement between you and DropnShop. If you use DropnShop on behalf of a business, you confirm you’re authorised to accept these terms for it. If you don’t agree, do not use the service.

DropnShop is a software platform that lets you build an online store: choose a template, list products, take orders, accept payments through your own Razorpay account, use a custom domain, generate a Google Shopping feed, and manage everything from a dashboard. Features vary by plan and may change, be added, or be removed over time as we improve the product.

• You must be at least 18 and able to form a binding contract under applicable law.
• Provide accurate, current, and complete information, and keep it up to date.
• You’re responsible for all activity under your account and for keeping your credentials secure.
• Each store URL (subdomain) is licensed to you for use with the service and remains part of DropnShop.

DropnShop provides technology that enables merchants to sell to their own customers. We are a technology intermediary and platform facilitator — not the seller, manufacturer, importer, or service provider of any product listed on a store built with DropnShop, and not a party to the contract of sale between a merchant and their buyer.

The merchant is solely responsible for their products, listings, pricing, taxes, fulfilment, and customer service. Any dispute about a product or order is between the buyer and the merchant. To the extent DropnShop is treated as an “intermediary” or “e-commerce entity” under applicable law, we rely on the protections available to such entities and act on valid legal notices.

You may only sell lawful products and must comply with Indian law, payment-processor rules, and our policies. The following are prohibited and may not be listed, sold, or referenced in your store’s name, bio, or content:

• Illegal drugs, narcotics, and controlled substances; prescription medicines sold without authorisation.
• Weapons, firearms, ammunition, and explosives.
• Counterfeit, replica, or “first-copy” branded goods, and goods that infringe others’ intellectual property.
• Wildlife products, protected species, and hazardous materials.
• Sexual services, pornography, and any content that sexualises or exploits minors.
• Anything else illegal, fraudulent, deceptive, or prohibited by Razorpay or applicable law.

You must not misuse the platform — including attempting to breach security, scrape or overload the service, upload malware, or use it to send spam or unlawful communications. We use automated and manual screening; content that violates this policy may be hidden or removed, and stores that advertise or sell prohibited goods may be flagged, suspended, or terminated — including automatically — without prior notice. Serious or repeated violations may be reported to the authorities.

• List products accurately, honour your listed prices, and fulfil the orders you accept.
• Handle your own shipping, returns, refunds, and customer support, and publish clear store policies.
• Comply with all laws that apply to your business — including consumer-protection, e-commerce, labelling, GST and other tax rules, and any sector-specific licences (for example food, cosmetics, or health products).
• Obtain all consents and rights needed for the content and customer data you handle, and process buyer data only to fulfil orders and run your store.

Customer payments are collected through your own Razorpay account and settle directly to your bank on Razorpay’s schedule — DropnShop does not hold, control, or have access to your customers’ funds. Paid plans and any platform commission or dues are billed as described at sign-up and in your dashboard. Fees are exclusive of applicable taxes unless stated. We may change plans, fees, and commissions with reasonable prior notice; continued use after a change takes effect means you accept it.

You may cancel your DropnShop subscription at any time from your dashboard; unless required by law or stated otherwise, fees already paid for the current billing period are non-refundable and your plan remains active until the period ends. Refunds, returns, and cancellations for orders placed on your store are solely your responsibility as the merchant and are governed by your own store policies, not by DropnShop.

DropnShop and its software, templates, designs, and branding belong to us and are protected by law. The content you upload (products, images, text) remains yours — you grant us a worldwide, non-exclusive licence to host, reproduce, and display it as needed to operate your store and provide the service. You represent that you have all rights to the content you upload.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them to improve the service, without obligation to you.

DropnShop integrates third-party services such as Razorpay, shipping providers, and Google Merchant Center. Your use of those services is also governed by their own terms and policies, and we are not responsible or liable for their acts, omissions, availability, or content.

You agree to defend, indemnify, and hold harmless DropnShop and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: your products or listings; your sale to and dealings with your buyers; your content; your breach of these terms or of any law; your taxes; or your infringement of any third party’s rights. This obligation survives termination of your account.

The service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free, or that any result (such as sales or search ranking) will be achieved. We are a platform provider and are not a party to the sale between a merchant and their buyer.

To the maximum extent permitted by law, DropnShop and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the service — even if advised of the possibility. Our total aggregate liability for all claims relating to the service is limited to the amount of fees you actually paid us in the three (3) months immediately before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

You can stop using DropnShop at any time. We may suspend or terminate access, with or without notice, if you breach these terms, sell prohibited goods, create risk for buyers or our payment partners, fail to pay fees, or as required by law. Violations involving illegal goods, fraud, or safety may result in immediate suspension. On termination, your right to use the service ends; provisions that by their nature should survive (including payment, IP, indemnity, disclaimers, and limitation of liability) will survive.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, outages of internet, hosting, or payment providers, cyber-attacks, strikes, or governmental action.

These terms are governed by the laws of India. Subject to applicable law, the courts of competent jurisdiction in India will have exclusive jurisdiction over any dispute, and you agree to try to resolve any dispute with us informally by contacting support@dropn.shop before starting formal proceedings.

• Entire agreement: these terms and the Privacy Policy are the entire agreement between you and DropnShop about the service.
• Severability: if any part is unenforceable, the rest remains in effect.
• Waiver: our failure to enforce a right is not a waiver of it.
• Assignment: you may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• No third-party beneficiaries; nothing here creates rights for anyone other than you and us.
• Notices: we may give notice by email or in the dashboard.

We may update these terms as the product and the law evolve. Material changes will be reflected in the “last updated” date and, where appropriate, notified in the dashboard or by email. Continuing to use DropnShop after changes take effect means you accept them.

Questions about these terms? Email support@dropn.shop.